Our Salon Policy
Our Salon Policy
VAISHALI SKINCARE POLICY

Appointment

Please be aware that all treatment times stated are inclusive of consultation & preparation time. For your safety and wellbeing a consultation card must be completed on your first visit, so please arrive 10 minutes early to allow for this.

Treatment Age

All children 16 and under MUST be accompanied by an adult at all times. We have the right to refuse to treat you if you are under age. Online booking is not available for under 18s. 18 years old  without parents we do ask the ID proof of age before the treatment carried  out. 

Booking Policy

Any appointment over 30 minutes requires 50% deposit.
The deposit is fully redeemable against the cost of treatment for clients who attend their appointment.
The deposit is fully refundable for clients who cancel their booking prior to 48 hours before the appointment time.
If the client does not attend the appointment or provide 48 hours notice for moving or cancelling an appointment, the deposit is forfeited.
All clients must provide an email or telephone number so that appointment can be confirmed with the client prior to appointment.
Clients should aim to arrive at the clinic at least 10 minutes before their appointment.

Cancellation Policy

We  at Vaishali Skincare strive to provide exceptional service. To ensure that we meet the needs of all our valued clients while maintaining the efficiency of our salon operations, we have established the following cancellation policy:
**Appointment Cancellation:**
We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. We kindly request that you give us at least 24 hours' notice if you need to cancel or rearrange your appointment.
**Late Cancellation and No-Show:**
In the event of a late cancellation (less than 24 hours' notice) or a no-show, a cancellation fee may be charged. This fee helps cover the costs associated with the reserved appointment slot and the time of our therapists, who could have otherwise scheduled another client. This helps us minimize loss of business and client disappointment.
**Cancellation Fee:**
- For cancellations with less than 24 hours' notice, the cancellation fee will be equivalent to 50% of your service price.
- For no-shows, the fee will be 100% of the treatment price to cover operational costs.
**Rescheduling:**
If you need to reschedule your appointment, we will do our best to accommodate you based on availability. However, repeated rescheduling may be subject to the same cancellation policy.
 ** Online Booking Cancelation **
If you cancel any appointment book by our online booking platform please be aware that the booking fee is non-refundable. this fee is allocated to cover the costs of card handling service provided by the third party . |We do not hold any deposit money paid during the online booking process via our online booking system.
Thank you for your understanding and cooperation.

Patch Testing

Patch testing is required 48 hours prior to the treatment for clients who have never had eyelash tinting and eyebrows tinting. If any reason client who doesn't carry out treatment for more than 3 months patch test expire and retesting required 48 hours prior to the treatment.

Refunds and Exchanges

Products can not be returned or exchanged once is purchased and  open. The Product you return must be unopened and in its original packaging.  The Product must be returned to us without undue delay and in any event no later than 14 days from the purchased date. we will offer you an exchange only of the product but no refund once its been purchased.

Health and medical condition

Please notify us on booking if you are pregnant so that we are able to adapt the treatment for your needs. Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, Auto-immune condition, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a consultation document to highlight with the therapist any health issues you may have.

****Please also inform your therapist of any medical condition, Allergies, Cosmetic or any aesthetics treatment or use chemical peels prior to your treatment as some treatments may not be appropriate for you.

****If you are taking medication, are postoperative, pregnant or have a medical condition, it is advisable that you consult your doctor before embarking on any treatment or programme. Certain medical conditions may preclude you from having some of the treatments. If you have any allergies, particularly to nuts, seafood or wheat, please advise us at the time of booking as some of our oils are not suitable, we can then advise you on an alternative oil and treatment.

Online Booking

Online booking requires a deposit and is available 24/7. If you do not show for your appointment you will be charged. Appointments must be booked in your own name online and for over 18s. Please ring to check if you're unsure.

When you arrive for your first treatment you will be asked to complete a consultation document to highlight with the therapist any health issues you may have.

Appointment Booking Notification

Please note that the price shown during online appointment booking is higher than the actual treatment price because it includes a booking fee. this fee covers levied by third-party service.

****Please also inform your therapist of any medical condition, Allergies, Cosmetic or any aesthetics treatment or use chemical peels prior to your treatment as some treatments may not be appropriate for you.

Treatment

We do not recommend any waxing or facials directly before or after any form of heat treatment.
Please note we are unable to proceed with any foot treatments if you suffer from athlete's foot, verruca or fungal infections or any contiguous skin condition.

Payment

Please note we do not accept any credit cards. We do accept only visa debit. Minimum payment on card is £25.

Price Alteration

We reserve the right to alter prices without prior notice.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your must bring along your voucher to your appointment. Gift vouchers cannot be used in conjunction with salon offers, promotions.If you partially use a gift voucher, the remaining value will stay valid until the expiry date shown on the voucher. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

No Smoking Policy

Vaishali Skin Care is a non smoking environment.

MOBILE PHONES

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off for the full duration of your time at the salon.

Children policy

As respect to our clients during their relaxing visit at Vaishali Skin Care and for health and safety reasons we kindly ask that you respect our policy of no children under the age of ten. With regret due to health and safety regulations we advise a salon is not the safest place for a child/children, since hot tools, very sharp objects and chemicals are in regular use. Our therapists are unable to carry out your treatment if they also need to keep an eye on child safety. We Thank you for your support and understanding in this matter. Children are ONLY permitted in the salon area when the child is receiving a service. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. We do not have the facilities to care for children. Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our new policy.

Service Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact your therapist within 7 days of that service. however we would like every opportunity to meet and exceed your expectations, as we do value you as a guest.

Vaishali Skin Care offers beauty treatments only.